Also, in case this all was not confusing enough, chat is completely closed on alternate Wednesdays, making us wish that this option is more available. There are no hours listed for the weekends either. However, we take issue as the hours are a little confusing, as it is 9 AM to 5 PM PST on Monday to Friday, but it is closed from 12 PM to 130 PM on Mondays, and from 12 PM to 1 PM on other days. There is also a help page, with a long list of articles grouped by category, such as in the Common Questions area, an article on “How do I dissolve a group?” Elsewhere it states that users will get a response in a business day through the portal. Rather, the support is available via a direct email address, or via a support portal that allows the user to attach a file (such as an annotated screenshot).
We consider this a shortcoming as there is a phone number on the website but it specifically designates as “Not for customer support.” Support for Backblaze B2 is available via a number of methods, but there is no phone support available. (Image credit: Backblaze) Backblaze B2: Support It is also highly secure with multiple security features including SSE and CORS rules. Another option is the on-premises to cloud solution, in which the data is moved from a server, NAS or SAN, and the data can migrate through ‘optimized cloud pipes,’ or through “Backblaze’s 96TB Fireball rapid ingest device.” The last option is from tape media, either from a reel cassette or a cartridge, with the data going through a high speed direct connection.Īlso realize that data goes through simple internet transfers so files can get moved through existing internet connections, with the connection optimized through multi-threading.Īt the heart of this service is the IaaS which is S3-compatible and native APIs, SDKs, and CLI, and is also designed to be able to handle developer workloads. It can be done cloud to cloud, with movement of the data from your existing cloud service, for example Google Drive (opens in new tab), or Amazon S3 (opens in new tab), and then written to the Backblaze B2 server. Migrations to Backblaze B2 can be performed through a variety of different methods.
Designed also to be ‘workflow friendly,’ as it can easily connect for NAS, SAN and MAM configurations. It is also well suited for media as the files are always accessible, and not stored on tape or another offline solution with the inherent delays of getting the data accessed. (Image credit: Backblaze) Backblaze B2: Featuresīackblaze B2 is designed to be able to handle the storage of media as they claim to have “Millions of objects and petabytes of data.” It is designed for ease of setup and to be up and running in minutes.
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